Brand guide
All State water heater guides
Choose the symptom or code that matches your unit. Confirm the exact model and control generation against the rating plate before following model-specific instructions.
State Hybrid Water Heater ECC Code
ECC on a State hybrid water heater means the heat pump compressor isn't working. Backup elements may still heat. What to check and when to call.
Pilot and ignition problemsState Select Gas Water Heater Troubleshooting
A State Select gas water heater that won't heat usually has a pilot, thermocouple, FVIR, or control LED fault. How to read it safely.
Pilot and ignition problemsState Select Igniter Not Working
A State Select that won't light usually has a hot-surface igniter that never glows, a control lockout, or no 120 V at the valve.
Pilot and ignition problemsState Select Pilot Light Won't Stay Lit
A State Select pilot that goes out when you release the knob usually has a thermocouple not proving flame, or a clogged FVIR arrestor.
No hot waterState Select Water Heater No Hot Water
A State Select with no hot water needs different checks for electric and gas: breaker, ECO, and element versus igniter, FVIR, and gas control.
ElectricState Select Water Heater Reset Button
The State Select reset is an electric high-limit (ECO) on the upper thermostat. How to press it safely, and what a repeat trip means.