Legal

Privacy policy

Effective September 15, 2026

This policy explains what Water Heater Answers collects when you browse the site, use the guide search, or use the licensed-technician request form.

Information you provide

The site may ask for a ZIP code and an optional phone number when you use the technician request form. The current static form validates the ZIP code in your browser, stores the ZIP code temporarily in session storage, and shows a matching message. It does not currently transmit the form values to a repair provider.

Information collected automatically

We use the analytics script at stats.kzfm.com to understand aggregate site activity, such as pages viewed, referring pages, device or browser information, and approximate timing. The provider may use cookies or similar technologies to provide those measurements. We do not use the analytics data to identify you by name.

How we use information

• To operate, secure, and improve the guide library.
• To understand which pages are useful and fix broken experiences.
• To respond to a message or privacy request if you contact us.
• To connect you with a repair provider if a future handoff feature is enabled and you choose to use it.

Sharing and retention

We do not currently sell personal information or use it for cross-context behavioral advertising. We may share information with service providers that host the site, provide analytics, maintain security, or support a technician connection. We retain information only as long as needed for the purpose collected, to keep business records, or to meet legal obligations.

Your choices and privacy requests

You can block cookies in your browser, clear site storage, or stop using the site. To ask what information we have, request correction or deletion, or ask a question about this policy, email legal@waterheateranswers.com. We may need to verify a request before acting on it. We will not discriminate against you for making a lawful privacy request.

Children

This site is intended for adults dealing with household or RV equipment. It is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes

We may update this policy as the site or its services change. The effective date at the top of this page will change when we publish a revision.