Brand guide
All Richmond water heater guides
Choose the symptom or code that matches your unit. Confirm the exact model and control generation against the rating plate before following model-specific instructions.
Pilot and ignition problems
Richmond Water Heater Gas Valve Problems
Richmond gas-valve faults are a weak thermopile, FVIR lockout, or a failed control. Do not purge fittings.
No hot waterRichmond Water Heater Has No Hot Water
A Richmond with no hot water needs a different check for gas and electric: breaker, ECO, element, or thermostat versus pilot, FVIR, or control.
Leaks and floodingRichmond Water Heater Leaking: Find the Source
A Richmond leak can come from the drain valve, T&P, a fitting, an element gasket, or the tank itself. How to find the wet part and what it means.
Leaks and floodingRichmond Water Heater Troubleshooting
Richmond water heaters use Rheem hardware. Diagnose a cold, flashing, or leaking unit by fuel type: element, ECO, gas lockout, or leak.